Dear Connection,
We have a one feasibility like to send an Text message to WhatsApp through WhatsApp Campaign apart from WhatsApp Template.
Can you please any one help to provide the solution for this Feasibility?
Thanks,
When you say 'apart from WhatsApp Template' - do you mean without a template?
So far as I know you must use a template for the opening message, though you can make the templating quite broad and accept lots of per-customer text.
Can you be more specific with what you need?
Hi Bob,
Thanks for the reply.
I have check the feasibility to send a message through WhatsApp campaign without use the template.
My expectation is, need to reply the customers who is asking any details/queries about my product, it seems need to reply in the WhatsApp message itself without the template format.
Thanks,
So far as I know, if the conversation is customer-initiated, then you don't (from a whatsapp perspective) need a template.
That said, I'm not sure Braze is the right tool for managing that sort of interaction.
