Forum Discussion

Premalatha's avatar
Premalatha
Active Member II
2 years ago

WhatsApp Text Message Feasibility

Dear Connection, We have a one feasibility like to send an Text message to WhatsApp through WhatsApp Campaign apart from WhatsApp Template. Can you please any one help to provide the solution for...
WhatsApp
bob's avatar
bob
Specialist
2 years ago

When you say 'apart from WhatsApp Template' - do you mean without a template?

So far as I know you must use a template for the opening message, though you can make the templating quite broad and accept lots of per-customer text.

Can you be more specific with what you need?

  • Premalatha's avatar
    Premalatha
    Active Member II
    2 years ago

    Hi Bob,

    Thanks for the reply.

    I have check the feasibility to send a message through WhatsApp campaign without use the template.

    My expectation is, need to reply the customers who is asking any details/queries about my product, it seems need to reply in the WhatsApp message itself without the template format.

    Thanks,

    • bob's avatar
      bob
      Specialist
      2 years ago

      So far as I know, if the conversation is customer-initiated, then you don't (from a whatsapp perspective) need a template.

      That said, I'm not sure Braze is the right tool for managing that sort of interaction.