Forum Discussion
Premalatha
Active Member II
Hi Bob,
Thanks for the reply.
I have check the feasibility to send a message through WhatsApp campaign without use the template.
My expectation is, need to reply the customers who is asking any details/queries about my product, it seems need to reply in the WhatsApp message itself without the template format.
Thanks,
bob
2 years agoSpecialist
So far as I know, if the conversation is customer-initiated, then you don't (from a whatsapp perspective) need a template.
That said, I'm not sure Braze is the right tool for managing that sort of interaction.
Related Content
- 6 months ago
- 4 months ago
- 9 months ago