Forum Discussion

  • Bonfire-Champ's avatar
    Bonfire-Champ
    Active Member II

    A push could not be sending for various reasons:

    • Navigate to the User Profiles and make sure that the users are subscribed (or opted in) to Push.
    • Ensure that users are Push Registered for the app with a valid push token.
    • Check the push changelog as it is possible that the token might have been removed or changed.
    • Verify the correct type of push notification is being sent out.
    • Confirm that the user is part of the segment – You can use the "user lookup" functionality to do this.
    • Ensure you are not targeting a FireTV with an Android push campaign when you should be using a Kindle push.
    • Check if your developers need to update the push certificate or GCM Project ID. This is something that needs to be done in the dashboard.
    • Confirm whether notifications are being received when being sent by Firebase or APNS directly. If not, it's likely a Braze integration issue.
    • Make sure the correct API key is inputted into the app code.
      iOS Push Troubleshooting Guide 
      Android Push Troubleshooting Guide