Issue with Braze ‘canvas/data_series’ API – Getting ‘0 sends’ for canvases despite known activity
Hi Team, I’m currently using Braze’s canvas/data_series API to fetch performance data for our canvases. However, I’m noticing some data discrepancies — for a few canvases, the API is returning ‘0 sends’ even though I can confirm (from the source of truth) that there have been sends. Has anyone encountered a similar issue or could help me understand why this might be happening? Would appreciate any guidance or suggestions on how to resolve this.
Remove user in the canvas flow
I have a list of users that I want to remove from a Canvas so they won't receive the remaining emails. This list will be updated regularly. Should I keep adding individual email addresses to the Exit Criteria each time, or would it be better to create a segment and use that as the Exit Criteria—so I can just update the segment whenever needed?Custom Event + Properties
So, I am triggering a few custom events which contains a few properties as below appointment_booked (appt_time, appt_location, app_details, appt_virtual) all strings except for appt_virtual which is boolean In canvas config, I am segmenting users which has received the appt_virtual event more than 0 times I have a action path activity with x2 actions (performed custom event appt_virtual where appt_virtual is true) and the other action where is false. all users are going to the "everything else" path? why ? and decision split or audience path doesnt allow me to filter based on the custom event properties, whats going on? why such limitation. whats the correct way to configure it?
Randomizing NPS messages
Randomization seems harder than it should be in Braze. I've got a canvas scheduled to run everyday at the same time and send a custom in app message that will collect an NPS score for those that interact with it. We are targeting all users in our system (over 5 million). The controls are: "Users are not able to re-enter this canvas. Only 500 users will be able to enter this canvas everytime this canvas is scheduled" We've yet to start this -- I'm concerned on the outcome. Will this randomly select 500 people to send to daily and never send it to them again? Key here is Random...and does it apply to a scheduled canvas that sends regularly? Ideally we'd be able to randomize based upon those who have a session and trigger it off that. Our requirements are such that users must be randomly selected, cannot receive it more than once and hopefully send it sometime after a session begins. I've looked at targeting random bucket numbers and using a session start as the trigger...but I think this just keeps the target the same and will only let those users in the canvas. Has anyone found a way to do this? I wish there were a randomization step in canvas, that would make this super easy.Canvas Frequency Capping.
Hello community! After designing a referral strategy composed of various campaigns and canvases, I’m setting up frequency capping to prevent users from receiving multiple campaigns on the same topic simultaneously. However, while implementing the frequency capping strategy, I encountered several doubts. My main objective is that if a user enters a canvas with the referral tag during a week, they should not be able to access any other canvas with that tag. However, I believe that the current rules do not achieve the desired effect. Does anyone know if there’s a way to meet this condition? Thank you very much!Optimum way to automate sending of Birthday rewards
Hi Bonfire Community, Posting here to get some guidance and understand the best way to execute the dissemination of Coupon Codes for a Birthday Canvas. I want to send users on their birthday a Coupon Code which they can redeem for a free item. What you reckon is the optimum way to implement so the reward is automatically triggered and sent to users.
