Forum Discussion
Replenishment Campaigns
Hi We sell a products that gets replenished every 30-40 days or so. We want to send a campaign that asks users 30-40 days after they purchased if they are ready to replenish the product. We would...
Hi JacobSternberg ! Definitely sounds like an achievable use case in Braze.
First, we're going to assume there's some sort of Purchase Event that triggers when the user buys this product. You'd want to have the Product ID of some sort get passed in as metadata, aka Event Properties.
Very very simply put:
- the purchase triggers a Confirmation Email Canvas
- Add a delay for 30 days
- And send a follow up email? And hopefully the product link can be generated with the Event Properties you passed along.
- Maybe an exit criteria, if a user purchases before the 30 day delay is over?
Of course, your use case could be more complex!
I would add that you would do this in a campaign and use the purchase event as entry and exit so they do get reminded if they purchase again and the new purchase restarts the clock.
