Forum Discussion
Frequency Cap Hierarchy
Hi! I am wanting to implement frequency capping for my Braze instance. At the moment our main form of channel is Push which will continue. I am wanting to create a almost hierarchy, so e.g. user r...
You can try something like this :
- Global Frequency Cap: Set a global cap (e.g., 1 push per hour) in Settings > Frequency Capping to control overall messaging limits.
- Tag Canvases: Add the tag "offer" to canvases that should bypass the cap in the Canvas Settings.
- Create Segments: Build a segment to identify users who received a push within the last hour.
- Regular Pushes: Add an entry filter in standard canvases to exclude users in the "Push Received in Last Hour" segment.
- Offer Canvases: Skip or override the entry filter for "offer" canvases, ensuring these messages are sent.
- Message Priority: Set higher priority for "offer" canvases in Canvas Settings to bypass global caps if needed.
- Dynamic Filters: Use Braze filters to dynamically evaluate user eligibility for each push.
- Testing: Simulate user journeys with Braze's Testing tools to confirm behavior.
- Monitoring: Use Campaign Analytics to track delivery and ensure compliance with the logic.
- Optional API Control: Leverage Braze APIs for custom eligibility checks before sending messages.
