OlgaB
2 months agoActive Member
Forge Canvas Template: Product repurchase reminder (with timing and channel testing)
Hello fellow Braze orchestrators,
I didn't make it to Forge in person this year, but it was great tuning in to the keynotes and catching up on all the latest Braze innovations. 🔥
Here is a quick Canvas that we are about to launch to drive repurchase of two of our products that customers need to by on a regular basis.
Entry criteria: purchase of a certain SKU
Experimentation (both set up as Personalized Path):
- Message timing (30 days vs 45 days after the purchase)
- Message channel (email vs SMS, in this case)
Message sequence:
- A user gets a reminder to repurchase the product she might be running low on;
- If a user engages with the message from step 1, but does not purchase, he receives a reminder 3 days later with a special offer, to incentivize the purchase.
Let me know if you see any opportunities for improvement. I imagine, soon we will be able to simplify this flow by leveraging all the upcoming Braze AI tools.
Cheers,
Olga Baker
Charlie Banana / P&G