Forum Discussion

markobb's avatar
markobb
Active Member
2 years ago

IAM Schedule Delay

Hello. I need some confirmation. We have an In-App-Message campaign I want to trigger it on the custom event and delay it for a month. So the first part no issues there, I defined which event...a...
In-App Message
  • AllanHeo's avatar
    AllanHeo
    2 years ago

    Hey Marko,

    This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses. 

    Keep us posted on what they say! 

    Best,

    Allan

Max's avatar
Max
Specialist
2 years ago

Hi Marko,

the best way would be to trigger a canvas and add a 4 week delay step for it. The IAM will be triggered in the next session after the 4 weeks.

Best,

Max

  • arella's avatar
    arella
    Practitioner
    2 years ago

    Agree with this solution. Probably not easy to test, but you can test out the canvas delay function with a shorter time window (a day or two). If it works for a shorter time frame, it will likely work for the longer time frame.