Forum Discussion
Custom Event + Properties
So, I am triggering a few custom events which contains a few properties as below appointment_booked (appt_time, appt_location, app_details, appt_virtual) all strings except for appt_virtual which i...
Hi,
I believe that when you add an action path within the flow, the user has to trigger the event again, in addition to the one they already performed to trigger the canvas and enter the flow. In other words, the user would have to trigger an appointment_booked event again to progress through the action path.
Depending on the configured “window time,” the event might not be triggered again, which is why everyone ends up in the “everything else” path.
Since it’s not possible to filter the audience path based on properties, the most feasible option would be to filter and create different canvases based on those properties.
Let me know if this comment helps!
