Forum Discussion

Bhavesh's avatar
Bhavesh
Active Member
11 months ago

Can we disable Global Email Subscription Group in Braze?

Hello Folks, We would like to use only "Subscription Groups" by bypassing Global level Email Subscription Group is there a possibility of disabling/bypassing the "Global level Email Subscription ...
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  • AllanHeo's avatar
    AllanHeo
    11 months ago

    Ahh, thank you for the additional context here. That's actually one key issue for why it's not recommended to use the Email Subscription Groups as a custom Push Subscription Group. 

    DaveSachs This is the exact same approach you tried a while ago, correct? 

    Unfortunately, it's not possible to disable the Global subscription group. You may have to utilize custom attributes to build this custom push subscription group. Best of luck!

Bhavesh's avatar
Bhavesh
Active Member

Hello AllanHeo 
Thanks for your response.
Unsubscribing from the Global Email Subscription Group will automatically unsubscribe the user from all other email and push notification subscription groups (we are going to utilize for Push notifications), which is not the desired outcome. Therefore, disabling the Global subscription group is a viable solution

Thanks
Bhavesh

 

AllanHeo's avatar
AllanHeo
Strategist
11 months ago

Ahh, thank you for the additional context here. That's actually one key issue for why it's not recommended to use the Email Subscription Groups as a custom Push Subscription Group. 

DaveSachs This is the exact same approach you tried a while ago, correct? 

Unfortunately, it's not possible to disable the Global subscription group. You may have to utilize custom attributes to build this custom push subscription group. Best of luck!

  • Bhavesh's avatar
    Bhavesh
    Active Member
    11 months ago

    Thanks a lot AllanHeo