Forum Discussion
Multiple messages in a Canvas - together or separate?
Hi everyone, I’m working on a Canvas that triggers both an email and an SMS message at the same time. I set them up as 2 steps - an email and then the SMS, but a colleague suggested I might send bot...
Hi srutgersononco 👋
It would be best to post this in the main forum but my view on this is it's the ol' multiple ways to get the same outcome. If the segment of users is identical, it makes for a cleaner canvas to have them combined, as canvases can get messy if they are complex. Otherwise, work with what suits your workflow best. I have no insight into whether combined delivers all message types faster but I highly doubt it would be 'meaningfully' faster if it was.
In saying that, you can see analytics easier if the steps are separate rather than needing to click into the message step.😊
Hi srutgersononco 👋
It would be best to post this in the main forum but my view on this is it's the ol' multiple ways to get the same outcome. If the segment of users is identical, it makes for a cleaner canvas to have them combined, as canvases can get messy if they are complex. Otherwise, work with what suits your workflow best. I have no insight into whether combined delivers all message types faster but I highly doubt it would be 'meaningfully' faster if it was.
In saying that, you can see analytics easier if the steps are separate rather than needing to click into the message step.
😊
