Recent Content
Navigating Bonfire
There are a lot of places you can explore on Bonfire. Here's a quick reminder of the purpose each of these places serves: Connection Lounge - for networking and intros Channels - for Channels questions related to using the Braze platform Orchestration - for Orchestration questions related to using the Braze platform Data - for Data questions related to using the Braze platform Ask Me Anything - for asking questions during our Ask Me Anything text-based events - note that you won't see the button to "Start a post" at times when an AMA is not happening The Job Board - for openings on your team or keeping a pulse on what's open out there0likes0CommentsA Guide to Ranks in Bonfire
Ranks in the Bonfire community are based on your level of engagement—the more you participate, the higher your ranking. As you advance up the ranks, you'll unlock additional rewards. When we launched Bonfire, we launched with twenty one total ranks. We’re simplifying the structure to make advancement more achievable. You’ll notice that the updated rank structure includes just ten. In addition to pairing down the number of ranks, we’ve updated the rank names to better reflect your progress. The updated ranking structure is: New Member (the first rank you achieve at registration time) Member Contributor Connector Collaborator Supporter Influencer Mentor Expert Visionary (the highest rank you can achieve) Each of these ranks corresponds to your activity and engagement within the community. The initial ranks emphasize your passive participation, such as sign-ins, page views, and likes. You'll achieve higher ranks through more active participation, including accepting solutions, replying to discussions, and creating blogs. The best way to quickly move up in rank is by taking those active participation actions: liking posts, responding to posts, accepting solutions when you see correct answers posted, and creating your own posts. Where to find your rank Your current rank will appear next to your username as you post or participate within the community. You can also see your rank on your user profile under “Role.” Notifications about ranking Be sure to set up email notifications within My Settings → Follows & Notifications so that you’ll be notified whenever you move up in rank.0likes0CommentsA Guide to Badging in Bonfire
Badges are a way to gain recognition within the community and celebrate the programs, events, and activities you’re involved in. No matter how long you’ve been a member of the Bonfire community, you have the ability to unlock badges for your profile. Most of the types of badges available to earn are listed below. Accepted Solutions Badges For having your posts marked as “Accepted Solutions.” Articles Badges For your article contributions in Bonfire. Consecutive Logins To celebrate consecutive login streaks. Engagement Badges To recognize actions like completing your profile, uploading a profile image. Events Badges To celebrate your attendance at events like Forge. Forum Discussions For posting in forums within the community. Likes Badges For receiving likes on your posts. Likes Given For the likes you give. Login Badges For number of sign ins. Where can I see my earned badges? Badges appear on your community profile under the dedicated Badges section. By clicking “View all,” you’ll be able to see each of your badges earned. Have a request for a badge to be added? Let us know by emailing community@braze.com or private message a Community Admin.0likes0CommentsAccepted Solutions & Likes Explained
You can post any number of questions related to using Braze or customer engagement more broadly within the Bonfire community. Whether you're inquiring about a specific product feature or validating expected product behavior, we encourage you to use the community as a valuable resource for answers. ACCEPTED SOLUTIONS One way you can assist other community members is by marking solutions that correctly answers posted questions — this is known as "Accepted Solutions." This practice validates that the response to a threaded question is accurate and helpful to you. We've established a reward system to recognize those who both give and receive "Accepted Solutions." Once an Accepted Solution is marked, you'll notice that the original message will be labeled as "Solved," which helps signal to others looking for threads with resolved responses. To accept a solution, simply click "Mark as Solution" in the lower left-hand corner of the message. LIKES We also encourage you to "like" any content that you find helpful or valuable, whether it's an answer to a question or content posted by another member that resonates with you. Likes are a great way to passively participate in the community, and we have set up rewards for those who give and receive likes as well.0likes0CommentsPrivate Messenger
Private Messenger allows you to directly message another member of the community and keep the conversation within the community. In order to private message someone, you have to be logged in. The Private Messenger icon is the envelope in the top right hand corner next to your profile image and the bell icon. How do I send a private message? 1. Log in to the community 2. Click the envelope icon in the upper right hand corner next to the bell icon and search icon - this will open the Private Messenger Inbox 3. Click the memo icon: 📝 4. You'll see a Create New Message module: Input the username you want to message, your subject line, and body text, and click the "Send Message" button in the lower right corner to send your message.0likes0CommentsMy Settings
There are several sections of My Settings: Personal, Preferences, Follows & Notifications, Security & Account. We'll cover each section in this guide. PERSONAL This is where you'll update information about yourself for your profile within Bonfire, including your profile picture. Be sure to complete all of the fields to get your profile completion badge! - First name - Last name - Preferred gender pronoun - Location - Bio - Title - Business Email - Company Your profile picture Update your avatar to a picture that makes you feel your best by clicking on the pencil icon in the circle next to Username & Email within Personal Settings. Your profile will use one of our default avatars if you do not upload a profile picture. To change your avatar: 1. Sign in to your Bonfire account 2. Click My Profile and click on the icon 3. You can choose an image from the prefilled avatars or upload your own image Adding an image to your profile is a great way to personalize your community identity PREFERENCES This is where you'll be able to change the Date Format and Replies and Comments to your liking. You can adjust the date to your preferred setting and set an order for Replies and Comments. You can also adjust your preferred language here: English (US) and Japanese from the drop down. FOLLOWS AND NOTIFICATIONS PREFERENCES Under Follows, you'll see all of the content that you Follow. To filter your view, click "All" to open a dropdown menu. Use that menu to filter the type of content that is displayed. Under Email Notifications, you can customize your email notification preferences. We recommend toggling email notifications on so that you don't miss relevant updates for when you move up in ranking or gain a new badge. You can customize when you receive notifications so that you're notified about the activity most interesting to you. We recommend making sure that you set up to receive emails for when you earn a new badge and when you get mentioned in a post. SECURITY & ACCOUNT Change your password, sign out from all active sessions, or close your account. CLOSE ACCOUNT You can close your account under Security & Account. After you close your account, you cannot re-open it. If you later decide to re-join the community, you must re-register and start from scratch. Closing your account will immediately log you out.0likes0CommentsNotifying the Community Team: Spam or other abuse
If at any time you see something that you think is spam or goes against the Community Guidelines, please click the gear icon on the message and click "Report." You can always email us at community@braze.com to flag a post or with questions on the Community Guidelines.0likes0CommentsHow do I reply to a post?
There are a few ways to reply to a post. At the bottom of a post, you'll see a Reply option. Click that. A new window will appear directly under the post where you can type your reply, and then click the "Reply" button to post your response. This will create a threaded response to the original message. If a post has lots of replies in a thread, you can scroll to the bottom of the replies to start a brand new reply to the original message. Click in to where it says "Leave a reply" right next to your profile picture. This will open up the reply modal. To reply to a reply, make sure that you are clicking the "Reply" on the threaded post, not the original post. See the screen recording below for how both reply options look:0likes0CommentsStart a post vs. Create an article
Use this guide to familiarize yourself with how you can actively participate in the Community. There are two ways to post in Bonfire – one is by clicking "Start a post" and the other is by clicking "Create an article." You must be logged in to Bonfire to start a post or create an article. The places where you can start a post are: the Connection Lounge, Channels , Orchestration , Data , and Ask Me Anything . The places where you can create an article are: Built on Braze and The Job Board. Start a post: 1. To start a post, click the "Start a post" button 2. Complete a Title 3. Fill in the body where it reads "Start a discussion" 4. Select a tag to categorize what you're posting about 5. Click "Publish" in the right hand lower corner Create an article: 1. To create an article, click the "Create an article" button 2. Add a header image if you'd like to include one – these are recommended to be 800px x 500px 3. Pick a title 4. Add an optional introduction (think of this as preview text) 5. Start your blog post in the body where it reads "Start your blog post..." 6. Select a tag to categorize what you're posting about 7. Click the "Publish" button in the lower right hand corner Note: if you get an error message about the article or post including HTML (this sometimes happens when you copy and paste), try pasting without formatting or deleting the formatting and re-formatting within the editor.0likes0Comments
Knowledge Base Guides
About Community Resources
Your guide to using the Bonfire community. This is where articles about settings, search, likes and accepted solutions, and more live.11 Articles