Knowledge Base Article
CRM OPERATIONS LEAD for STORIO GROUP
Storio group, a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable. We bring our customers’ stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts.
Apply Here: https://www.linkedin.com/jobs/view/3841838436
About Storio Group
Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you! This role can be located in either Barcelona or Amsterdam.
Purpose
As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
Your Daily Adventure At Storio
Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teamsLay foundations of operational processes to increase the team’s efficiency and effectivenessOwn quarterly forecasting and closely monitor ongoing performance throughout the quarterDefine main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM dropsGrow, protect and develop the mailable base and that way nurture growth for the channel and customers Own deliverability monitoring and reportingClosely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments
How You Make Your Mark
As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
What You Bring To The Party
6+ years working experience in CRM in an e-commerce environmentSolid people management experience Strong collaboration and communication skillsCommercial eye and performance drivenProblem-solving and analytical skillsStrong project management skills, effectively managing multiple projects across departments.Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.Enthusiastic team player with “let’s go for it!” mentality, used to working in a fast-paced e-commerce, international environment.Excellent written and verbal skills in English.
Why You'll Love It Here
23 days of annual leave with a healthy work-life balance8 weeks out of the year to work working remotely abroadHybrid working - 2 days a week in the office with Wednesday as Local Day and Thursday as Storio Day.Storio group offers 75% of Alan’s private health insurance to employees Referral bonus when you bring your friends to join the teamStorio group offers flexible compensation with CobeeMonthly visit of a massage therapist at the office.65% company discount
Published 4 months ago
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