Forum Discussion
Conversion Rate over 100%?
Hi, I'm struggling to understand the performance of one of our Canvases. I have both the conversion event and exit criteria as "any purchase", and users cannot re-enter the canvas. When I analyze ...
Yeah that 120% in the second image almost looks like it's recorded 6 extra conversions for the 30 people who entered. I wonder if some conversions are getting double-counted somehow? The 0.00% confidence, literally gives me no confidence this figure is correct either. Anything under 80-90% confidence I question pretty heavily. I would definitely flag this one with your CSM and see what they can unpack in the dashboard.
