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K2LU533's avatar
K2LU533
Active Member
2 years ago

Action Based Entry Schedule - Excluding User Based on SKUs

Hi there, I'm fairly new to Braze so I may have overlooked a key feature which enables me to do what I want to fairly easily. What I want to achieve is:

- If a customer purchases a specific SKU they should be added to the canvas - to achieve this I've used the action based option 'makes a specific purchase' referencing the exact SKU I'm looking at
- But I want to only target contacts who have this particular SKU and absolutely nothing else, so they would only have item purchased

Not the part I'm not sure about is excluding every other SKU, because there may be a scenario where a customer has purchased the SKU I'm looking at, but has also purchased other items with it too, so I want to avoid those contacts.

I see that there is a property filter I can use, which I think might solve the problem, but I just wanted to verify this. At the moment I've got it setup so that:

- Where 'Nested property' - [].addons[].quantity  is exactly 1 (addons is a product group we have on our website)

So theoretically this should only target customers who have a quantity of 1 of this specific SKU and absolutely nothing else purchased, is that correct? I'd appreciate any help, thanks!

  • bob's avatar
    bob
    Specialist

    That feels like it should work. Obviously you'd need to test, but it sounds credible.
    Two thoughts:

    1. Do you only need to worry about this one order rather than anything in the past?
    2. Could the quantity ever be more than one for the single SKU? 
  • Great questions from Bob!

    K2LU533, Curious what your current situation is.

    Best,

    Allan

  • great questions from bob . Are you only targeting users that have purchased exactly 1 quantity and nothing more; how can we be sure if the user hasn't purchased any other product group? Thanks for posting K2LU533