Forum Discussion

markobb's avatar
markobb
Active Member
2 years ago

IAM Schedule Delay

Hello. I need some confirmation. We have an In-App-Message campaign I want to trigger it on the custom event and delay it for a month. So the first part no issues there, I defined which event...a...
In-App Message
  • AllanHeo's avatar
    AllanHeo
    2 years ago

    Hey Marko,

    This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses. 

    Keep us posted on what they say! 

    Best,

    Allan

Max's avatar
Max
Specialist

Hi Marko,

the best way would be to trigger a canvas and add a 4 week delay step for it. The IAM will be triggered in the next session after the 4 weeks.

Best,

Max

arella's avatar
arella
Practitioner
2 years ago

Agree with this solution. Probably not easy to test, but you can test out the canvas delay function with a shorter time window (a day or two). If it works for a shorter time frame, it will likely work for the longer time frame.