Forum Discussion
Braze content card not visible via canvas
We are trying to send an SMS with the URL of a webpage containing Content Cards. But when we access the page with incorporated content cards, it's empty and we are not receiving any information regar...
Hi sam_pahadi
This question would be best moved to the main forum 'The Forum' as more people are likely to see it there.
My initial thoughts, All content cards are delivered on session start for a user. I'm wondering if when a user clicks the URL in the SMS, the page they are going to does not tell Braze a session has started so it does not know to deliver any content cards that should be available. It will only deliver new content cards on the next session start as well, so, if for some reason Braze thinks a user is already in a session when they arrive at the webpage, it won't deliver the content cards until they start next session.
Happy to troubleshoot in the main forum. 😊
