Technical Consultant at Ragnarok, Inc.

Ragnarok is a rapidly expanding full-service agency with teams across the globe.  As a marketing and technical consulting agency rolled into one, we bridge the gap between creative, marketing, and technology. We specialize in cross-channel content strategy, creation, distribution (email, paid social, push, SMS, web, video), and MarTech implementations. We work with a wide variety of clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.

We are looking to bring on a full-time Technical Consultant. The ideal candidate should have a particular strength in Customer Data Platforms and invested in growing their skills and experience within the MarTech space. As a Technical Consultant, you will be expected to lead implementations across growth marketing platforms including Braze, Iterable, Segment, mParticle, OneSignal, Mixpanel, and Klaviyo. This involves developing a complete understanding of how each platform works to learn the nuances of integration. This is a full-time, fully remote position, and is client-facing.

Responsibilities:

• Lead projects and consistently communicate project deliverables with clients and internal teams
• Consult with customers on their marketing use case in order to advise on the set-up and execution of their program in the platform
• Guide a MarTech platform implementation from beginning to end, leading the documentation/planning process, while effectively managing all Ragnarok deliverables and communications with the client 
• Recognize opportunities and solutions to key business challenges through technology and provide guidance on getting more value out of current tools
• Provide support on marketing analytics and reporting, as needed

The ideal candidate:

• Has superior written skills, epic organization, email etiquette, and communication skills
• Is a people person. Has a good attitude, friendly, and thrives in a team environment
• Is a self-starter and motivated
• Has platform experience with Segment, Braze, Iterable, Klaviyo, or other email MarTech platforms
• Understands multi/omni channel transactional and marketing messaging
• Has familiarity with JSON or SQL
• Has the ability to clearly articulate/present technical topics to a non-technical audience

Minimum requirements to be considered:

• 2+ years of experience in client or key stakeholder interaction
• 2+ years of software implementation support experience
• 5+ years of work experience in a corporate setting
• Experience with the following (or similar) platforms: Iterable, Braze, Sailthru, Cordial, Klaviyo, Mailchimp, Responsys, Cheetahmail, Simondata, or Salesforce Marketing Cloud
• Experience with cross-functional teams including engineers, executives, and stakeholders

Benefits include:

• A diverse, inclusive, and fun team
• Unlimited vacation and sick days
• Medical, Vision, and Dental benefits
• Family leave coverage
• 401K with matching contributions
• Long-term disability insurance
• Short-term disability insurance

Ragnarok, Inc. is an equal-opportunity employer. We do not discriminate and all employment decisions at Ragnarok are based on current business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition and history, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, past or present military service, veteran status, or any other status protected under federal, state, or local law.